To all the pet owners out there, I would just like to say that your cooperation, understanding, liberal use of manners, and - above all - honesty is well appreciated by your veterinarian's staff. This is specifically to two women and one man (separate clients) that were extremely rude when coming in.
To Ms. Headup Herbutt:
I apologize that your only transaction was for a euthanasia in 2007, and that we inactivate all files of clients that haven't been seen in over three years. While I was trying to be considerate and keep you informed of my findings in our system and kindly explain why it was taking me so long - you see, I had to make you a new file because yours was up in the attic and I didn't want you to wait for four hours while I hunted for it - you proceeded to ream me out because it is obviously my fault that you were, in fact, NOT seen in 2009. I so greatly appreciated you calling me a moron in front of eight other clients, though I have to say that my favorite part of dealing with you was the look on your face when I politely asked you to sit down and that I would help you when you could be a civilized adult. I understand that you had an appointment with us, however the grooms and doggy day cares I was checking out were regular clients that appreciate the services we provide. No, I do not want to see your check book register from 2009 that clearly states you went to the clinic across town with a similar name that is commonly confused with us, but I thank you for sharing. I promise to you that the next time you come in and I am playing receptionist, you will by God treat me with some respect or you will get no services. Oh, I can't do that, you say? Just ask my boss that owns the clinic, and if you have a problem with it, he will be more than glad to show you the door. We have other clients that appreciate and respect us for the work we do, we do not need to tolerate your insolence and flat out assholery for a few bucks.
To Ms. Nocash Poorliar:
I would just like to say that we were kind enough to see your HBC (hit by car) dog with minimal notice from you, and that lying to us is a poor way to repay our kindness. When you came in, I greeted you with a smile and honesty about our policies, to which you replied that Dr. Husband had approved a payment agreement with you because you are on disability. It is not uncommon for him to do so, however both he and I were confused and very displeased to learn that you had lied to us about that. After your dog's fracture repair surgery to fix her pelvis when it would have been cheaper for you to put her down - and probably better for her in the long run considering these circumstances - you signed a payment agreement with the understanding that you would pay X amount the following business day. X amount was never paid, yet you decided to come in for a recheck - that you, again, didn't pay one red cent for - and told our LVT (licensed vet tech) that Dr. Husband had approved you to not pay anything until the first of August. Apparently you assumed that we don't communicate with each other, as I was on the phone at the time with another client. You then left, only for me to call you twenty minutes later to call you out on your backhanded scheme to reward out generosity. Let me just say that I hope we take legal action against you for that kind of nonsense. It's not my fault you are on disability - which, by the way, I did not notice anything wrong with you that you couldn't most likely at least work from home - have four kids, and decided that getting a dog - which, SURPRISE! costs money - was a good idea. Please do not make excuses and lie to me about your bad decisions and expect me to have sympathy. Oh, I was rude to you on the phone the last time we had a chat? You want me to be polite and stop bugging you about payment? Pay your bill, and then there will be no more problems. Many thanks.
To Mr. Fillmy Petsrx:
I'm unsure as to why you were so rude to our new receptionist today. I understand that your pet is on Cureall antibiotic, and that you need a refill, however you didn't seem to understand that we couldn't fill it for you. This was not because we didn't want to, but because you had gotten Cureall prescribed by another veterinarian. Now, as my poor coworker - that you so rudely hung up on three separate times - tried to explain to you, this is a legal issue. In order to fill a prescription for you, it must be from one of OUR clinic vets, and one of OUR clinic vets must see the pet for the condition that you need Cureall for. I understand that an exam costs you money, and that you think that we're trying to suck you dry; however, this is not a, "Gimme all your money," situation. The law states that if you want US to fill an prescription, the medication MUST be prescribed by the vet clinic filling it and the pet MUST have been seen by that vet clinic for THAT condition. We are a veterinary hospital, not a dispensery or pharmacy, though we have one. I'm unsure why that is so difficult to understand, however please do not take your frustration out on the staff of the clinic. If you have a problem with that particular law, please write your congressman. We thank you in advance for you cooperation, patience, understanding, and above all your apology to my coworker.
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