Many of the clients I see as a receptionist are rather irritable when they come in. I mean, I'm the ditz that sits up front and asks all these questions that obviously have nothing to with the appointment they're there for - such as asking if a pet has had any coughing, sneezing, vomiting, or diarrhea, and what food they're on (it's important in cases of allergies, I swear!) - and waste their time so they don't get to see the vet right when they walk through the door. One client today, however, was very fidgety and seemed more irritable than the rest. He was very nice in explaining why he was in that kind of mood, though.
Me: I'm sorry it's taking so long, sir, but I have to go through all five of your dogs individually so the assistants and doctor can assess what's going on with whom and have a good idea what to do about it before going into the room so as not to waste your time.
Client: Oh, no, it's ok. It's not you, sweetie, I just quit cocaine cold turkey four days ago.
Me:...We'll get you going as soon as possible. *smile*
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