Ok, so it's been four days since I've had my latest foster kid, and - for those of you holding your breath and on the edge of your seats from suspense - I am not euthanizing him. The little twerp is making a great recovery having been dewormed - he was loaded with hooks and rounds (intestinal parasites, folks, that your pets' heartworm preventative should be taking care of monthly *hinthintwinkwink*) as well as had some coccidia ( a parasitic bacteria that's relatively common) - and the use of his front legs has drastically improved now that he's getting a high calorie diet and isn't being sucked dry, nutritionally speaking. The kicker? The squirt has developed an upper respiratory infection. Am I surprised? Not in the least. Does he appreciate us suctioning his nasal passages several times a day? Not one stinking bit, but we do it anyways rather than bear looking at him with green snot dribbling down his face. Luckily we had already started him on antibiotics on Monday, so the URI is being taken care of. Now the challenge will be finding the pup a home, which is not as easy as it sounds. Utter joy.
Now onto the midweek wtf-ery. I'm unsure as to why so many clients have decided that getting nasty with employees on the phone is a good idea, but it's not. The most recent example happened yesterday afternoon. My coworker, our afternoon receptionist in training, answered the call of a client that had recently moved. After kindly telling the client that we don't work directly with 1-800-PetMeds or any other discount veterinary pharmacy website, but that we do price match to the site of their choice and would be willing to ship the medication they wanted, he proceeded to chew her out loudly. Now, mind you, I was sitting on the opposite side of the front desk - approximately six feet away - and could hear the vulgar names he was calling this poor girl. Not only did he resort to that childish behavior, but when she couldn't find his file on the shelf and asked him to hold for just a moment while she went to check other spots it may have been for various reasons he proceeded to threaten to call the BBB - Better Business Bureau - and report us for this.
Now, I ask you, how rational was this? Was it really necessary to throw such a fit when asked to hold for a moment so someone could find your file and be able to look at what you're wanting so as to ensure accuracy? I would certainly like to hear both sides of the conversation between you and the BBB when you state that you want to turn someone in for asking you to wait while they locate your file because they want to send the correct medication with correct instructions and the correct number in the bottle. I hope they laugh you off the phone, you jerk.
Moving onto the PetMeds topic. If your vet allows online veterinary pharmacies to fill your prescriptions, they're flat out morons. Online pharmacies buy drugs in bulk, so when you get them your pets' prescription may be expired or even the wrong thing. There is no guarantee that the medication you're ordering online - unless your vet's office has its own online pharmacy - is correct, it may even be wrong enough to harm your pet. These errors are why the clinic I work at will not work directly with online veterinary pharmacies other than the one we are partnered with through our website. Instead, we price match to the online pharmacy of our clients' choice so as to ensure their pets are getting the actual products they need and the clients are mollified by us willing to be flexible on our prices. So, to the people that say, "Oh, I get mine off of (insert vet pharmacy website)," I say to you: That's a lot of money to spend in the long run on something that could hurt your pet due to your penny pinching. I more than understand that medications are expensive, even for pets, but is it really worth your pets lives to save a few bucks?
Friday, July 29, 2011
Tuesday, July 26, 2011
Really??
Let me just say, once and for all, that people are a*sholes. This is especially to the woman yesterday that decided to exploit our clinic. To bring in a sick puppy, state you've been taking care of him for two days but can't any longer and that he needs to be seen, then stand at my front desk in front of my clients and keep saying, "I know he needs to be looked at, but I can't take care of him. I already have four dogs at home, if someone could just take him..." is to pressure us into taking the dog. So, Jerkwad of the Decade, I thank you for pissing me off with that BS to the point that I had you sign him over to me despite the fact that I already have three dogs, two cats, and two tortoises as well as two roommates living with me, and my rescue bill is already three hundred dollars.
Why am I angry at you for this? It would have been one thing if I'd said, "Oh, he's so pitiful. I'll take him," right off the bat, but no. When no one of our staff said they could take him, you stood there making us look like jacka*ses and hypocrites because of where we work and what you had in your hands. Thank you for doing your best to make us look like heartless b*stards if someone didn't take him, because, as everyone knows, veterinary staff gets a discount so they MUST have oodles of spare money to take in sick puppies. I would also like to thank you for making me the bad guy that has to decide whether or not to euthanize the poor thing if he doesn't improve in a few days.
You think I need this kind of stress, lady? You think I enjoy spending my own money that I need for other bills on animals people shove off on me or badger me into taking? Do you really comprehend the bind you have put me in because you decided not to call us before coming in or go to a shelter instead of my place of work? No, don't smile at me as you sign the contract turning over any rights you may have had over the dog, and don't effing say thank you and act all grateful that you managed to weasel your way out of helping a puppy as you walk out my door. Frankly, you're lucky you still have all your teeth from pulling that stunt. And no, I do not wish you a good evening, so zip your lips and get out of my clinic.
Why am I angry at you for this? It would have been one thing if I'd said, "Oh, he's so pitiful. I'll take him," right off the bat, but no. When no one of our staff said they could take him, you stood there making us look like jacka*ses and hypocrites because of where we work and what you had in your hands. Thank you for doing your best to make us look like heartless b*stards if someone didn't take him, because, as everyone knows, veterinary staff gets a discount so they MUST have oodles of spare money to take in sick puppies. I would also like to thank you for making me the bad guy that has to decide whether or not to euthanize the poor thing if he doesn't improve in a few days.
You think I need this kind of stress, lady? You think I enjoy spending my own money that I need for other bills on animals people shove off on me or badger me into taking? Do you really comprehend the bind you have put me in because you decided not to call us before coming in or go to a shelter instead of my place of work? No, don't smile at me as you sign the contract turning over any rights you may have had over the dog, and don't effing say thank you and act all grateful that you managed to weasel your way out of helping a puppy as you walk out my door. Frankly, you're lucky you still have all your teeth from pulling that stunt. And no, I do not wish you a good evening, so zip your lips and get out of my clinic.
Saturday, July 23, 2011
Every Girl Needs A Pony
Now that I've been shoved into the back with the other assistants for part of the day, I'm rediscovering why I love my job. The last two days we've had a mastiff in whose head is high enough to rest comfortably on our countertops, and, of course, being a mastiff he's a sweet ol' lug. It was also discovered today, that he has a favorite game. This was revealed in part when I walked in to treatment to find him pushing his way between our technician's legs so as to make her sit on his back, and there he stood wagging his tail in perfect contentment while several employees made good on the photo op. This he repeated to most of the staff at, inevitably, inconvenient times making for many laughs. The real laugh, though, came when the owner picked him up with her daughter.
Client: Ok, big man, you ready to go? Need your ride along? *the dog barks in response and waits patiently at the door as the woman plops her five year old onto his back then turns back to us* Thanks so much guys, we'll see you Monday! *strides out the door, the dog wagging his tail and little girl giggling*
Tech: ...Well, if I'd know mastiffs did that, I'd have asked for one when I was kid instead of my horse!
Me: You had a horse as a kid?
Tech: Well...Every girl needs a pony. See?
Client: Ok, big man, you ready to go? Need your ride along? *the dog barks in response and waits patiently at the door as the woman plops her five year old onto his back then turns back to us* Thanks so much guys, we'll see you Monday! *strides out the door, the dog wagging his tail and little girl giggling*
Tech: ...Well, if I'd know mastiffs did that, I'd have asked for one when I was kid instead of my horse!
Me: You had a horse as a kid?
Tech: Well...Every girl needs a pony. See?
Literacy Has Become Optional
I feel as if this blog has become a rant section, however I'm unsure that I care. The last few weeks have been extremely frustrating, and a lot of it has to do with a lack of our clients ready the postings in the clinic that we put up specifically for them. Examples are as follows:
Office Hours - It is clearly posted within the clinic, on our website, business cards, and outgoing voice mail message as to what our hours are. Please do not knock on the doors and demand to be let in if the doors are locked and we have closed for the evening. I'm sorry you didn't make it in time to drop off/pick up for boarding, that is not our problem anymore. Oh, you called in your pet's medication and need to pick it up now because they're out? This excuse makes me feel the need to ask why you waited until your pet was out of medication to call in a refill when we require a 24 hour notice so as to ensure accuracy and be able to notify you of any changes or diagnostics needed. For those evenings when we've closed and not had a chance to lock the door due to clients still being in the building from us running late, please do not just waltz in the door with a sh*t-eating grin on your face. We have left the door unlocked for clients to leave, not for your lazy arse to come in and make us stay even later. We do have homes we'd like to go to, you know.
Doctor's Hours - Before you ask, no, this is not the same thing as office hours. Our clinic policy is that our doctors are seen by appointment only, unless it is an emergency. We have an appointment calendar for a reason, and when you decide it's a good idea to just plop your dog in the car and bring him in for us to update his vaccines without even bothering to give us a call, you put us behind schedule. Now, not only are the clients that were considerate enough to book a time to be seen going to be seen late, but you're also going to get angry and frustrated that we can't see you immediately. Especially when you come during our time set aside specifically for the staff to get lunches and our surgical patients taken care of. If you have the balls to do this, you have no right to get snippy with us, so please keep your snarky comments to yourself, 'cause the more rude you are as a walk-in the more we'll charge you. Oh, and that walk-in fee? You can bet your a*s that's going to be on there, too.
Holiday Hours - Surprise! Just because we're a vet clinic, doesn't mean we stay open on all holiday for your convenience. Major holidays such as July 4th, Christmas, Thanksgiving, and all those others everyone that doesn't work in food service gets off of work means most of our staff gets those days off too! The only people we have there is a skeleton staff to take care of the kennels, which means NO you cannot pick up or drop off your dog for boarding on those days. We take the time to post a notice on our front door to inform you of this in advance, so don't make yourself out to be an idiot by trying to get us to unlock the door for you when we're closed. We have families that we want to see, and we'd like to get off shift on time. Have some respect.
Staff Meeting Hours - Again, the days and hours of our staff meetings are posted for all clients to see. Our staff meetings are not just parties - though sometimes they seem like it - but are for staff education. This is for YOUR benefit! By coming to pick up your pet's medication - that can wait another hour - in the middle of our staff meeting, you are detracting from our education and benefits for your pet. During our staff meetings we turn our phones over to voice mail so that the phone will not disturb us from learning. Yes, we check messages immediately following dismissal from the meeting, and will call you back, so please don't leave a message with a lot of attitude stating that you don't know why we have that message because you know we're open. To that I have to say, turn your ears on and realise that we will make time for you when we have time for you.
I understand that as a vet clinic it seems like we're here to wait on you hand and foot, however that's not the case. We provide a service to you and your pet to keep them healthy, and we offer a variety of hours for your convenience. Please DO NOT try to get away with stupid things as listed above and in previous entries. We take a lot of time to give the best care we can, and it's not easy. Clients that don't respect our policies and are rude about them only make it that much more difficult. I'd say if you don't like it, then to find another clinic, but every clinic has its own policies. Without those policies a clinic cannot function. And, no, there will be no veterinary anarchy, but nice try.
Office Hours - It is clearly posted within the clinic, on our website, business cards, and outgoing voice mail message as to what our hours are. Please do not knock on the doors and demand to be let in if the doors are locked and we have closed for the evening. I'm sorry you didn't make it in time to drop off/pick up for boarding, that is not our problem anymore. Oh, you called in your pet's medication and need to pick it up now because they're out? This excuse makes me feel the need to ask why you waited until your pet was out of medication to call in a refill when we require a 24 hour notice so as to ensure accuracy and be able to notify you of any changes or diagnostics needed. For those evenings when we've closed and not had a chance to lock the door due to clients still being in the building from us running late, please do not just waltz in the door with a sh*t-eating grin on your face. We have left the door unlocked for clients to leave, not for your lazy arse to come in and make us stay even later. We do have homes we'd like to go to, you know.
Doctor's Hours - Before you ask, no, this is not the same thing as office hours. Our clinic policy is that our doctors are seen by appointment only, unless it is an emergency. We have an appointment calendar for a reason, and when you decide it's a good idea to just plop your dog in the car and bring him in for us to update his vaccines without even bothering to give us a call, you put us behind schedule. Now, not only are the clients that were considerate enough to book a time to be seen going to be seen late, but you're also going to get angry and frustrated that we can't see you immediately. Especially when you come during our time set aside specifically for the staff to get lunches and our surgical patients taken care of. If you have the balls to do this, you have no right to get snippy with us, so please keep your snarky comments to yourself, 'cause the more rude you are as a walk-in the more we'll charge you. Oh, and that walk-in fee? You can bet your a*s that's going to be on there, too.
Holiday Hours - Surprise! Just because we're a vet clinic, doesn't mean we stay open on all holiday for your convenience. Major holidays such as July 4th, Christmas, Thanksgiving, and all those others everyone that doesn't work in food service gets off of work means most of our staff gets those days off too! The only people we have there is a skeleton staff to take care of the kennels, which means NO you cannot pick up or drop off your dog for boarding on those days. We take the time to post a notice on our front door to inform you of this in advance, so don't make yourself out to be an idiot by trying to get us to unlock the door for you when we're closed. We have families that we want to see, and we'd like to get off shift on time. Have some respect.
Staff Meeting Hours - Again, the days and hours of our staff meetings are posted for all clients to see. Our staff meetings are not just parties - though sometimes they seem like it - but are for staff education. This is for YOUR benefit! By coming to pick up your pet's medication - that can wait another hour - in the middle of our staff meeting, you are detracting from our education and benefits for your pet. During our staff meetings we turn our phones over to voice mail so that the phone will not disturb us from learning. Yes, we check messages immediately following dismissal from the meeting, and will call you back, so please don't leave a message with a lot of attitude stating that you don't know why we have that message because you know we're open. To that I have to say, turn your ears on and realise that we will make time for you when we have time for you.
I understand that as a vet clinic it seems like we're here to wait on you hand and foot, however that's not the case. We provide a service to you and your pet to keep them healthy, and we offer a variety of hours for your convenience. Please DO NOT try to get away with stupid things as listed above and in previous entries. We take a lot of time to give the best care we can, and it's not easy. Clients that don't respect our policies and are rude about them only make it that much more difficult. I'd say if you don't like it, then to find another clinic, but every clinic has its own policies. Without those policies a clinic cannot function. And, no, there will be no veterinary anarchy, but nice try.
Friday, July 22, 2011
Phone Manners
To be perfectly honest, as a receptionist I get very tired of the phone, and this post is dedicated to the jack*sses that waste my time on the phone. The following are phone manners pet peeves:
1) When you call my clinic, hear my entire phone greeting and all I hear is *click* instead of an apology for the wrong number. This is infuriating. I have taken time out of my busy schedule to focus on you and you can't even give me an apology for a simple mistake? What, are you embarrassed??
2) If I answer the phone and ask you to please hold, I expect you to say you can or that you'll call back. I do not ask you to hold just to see how long you'll wait for me to get back to you, so please don't gush, "I just have a quick question!" My asking you to hold means I do not have time at the moment for a quick question due to other clients that were seeking help ahead of you, please do not deny them their place in line.
3) For those of you that think it's funny to just say silent when I pick up your phone call, just be glad I can't reach through the phone and strangle you.
4) If you call to ask a "quick" question or set up an appointment, I expect you to be brief. My assumption - and silly me for thinking this - is that if you don't have time to come down to the clinic to do so, then you must have other things to get to. That said, I DO NOT want nor have time to hear your entire life story, or the entire life story of your pet. Yes, Fifi having some blood in her stool is important, but her sticking her tongue out of her mouth for fourteen years is not. I have better things to do than sit at my desk on the phone with you trying to get you to quit talking and hang up politely while a line forms of clients waiting to be helped. Yes, I understand you love your pet and you think their quirks are cute, however I am being paid to help people and not to listen to stories of every pet you've had being compared to the one you have now. Phone calls to businesses are to be brief if they're not a phone conference, please keep this in mind so I don't feel the need to throw the telephone across the lobby.
5) For this one I have to ask: Why, in God's name, would you spend thirty minutes telling me your life story at the front desk, knowing full well that people are waiting to be helped and you're stopping them, only to point at the phone I'm trying to answer without being rude and say, "You should probably get that." To this I have to say: No sh*t, Sherlock! This is my top pet peeve of clients. There are no words to describe how effing rude this is. Not only are you blocking my clients from getting the assistance they're there for, but you're also preventing me from answering the phone and then telling me how to do my job. Argh!
6) To the clients that call to check on their pet every twenty minutes, when I say we will call you when we're done, I mean it. I don't lie and say that just to appease you, so please have some restraint and faith that we will keep you informed. If you're really that nervous, then please accept my offer to come visit your pet. If you decline, then you're likely to end up with me being aggravated and somewhat more rude with each call.
7) My last pet peeve with phone manners is people that don't know what they're calling for, spell it really fast, and do a lot of, "Uuuuuuuuhhhhhhhhhhmmmmmmmmm, lemme see here..." Please know what you're calling for when you phone your vet clinic. By not knowing you waste our and your time, especially when you're spelling something very fast and we have to ask you several times to repeat it. This is extremely frustrating.
For those of you that made it through this whole thing, we appreciate your cooperation and kindness in adjusting your phone manners to not do this to your local vet clinic employee. We do our best to be efficient, polite, and get things done in a timely manner. The behaviors listed above are time consuming and prevent the staff from doing their jobs, making them look like unintelligent morons when they are, in fact, very intelligent people. Thank you kindly for your respect towards us!
1) When you call my clinic, hear my entire phone greeting and all I hear is *click* instead of an apology for the wrong number. This is infuriating. I have taken time out of my busy schedule to focus on you and you can't even give me an apology for a simple mistake? What, are you embarrassed??
2) If I answer the phone and ask you to please hold, I expect you to say you can or that you'll call back. I do not ask you to hold just to see how long you'll wait for me to get back to you, so please don't gush, "I just have a quick question!" My asking you to hold means I do not have time at the moment for a quick question due to other clients that were seeking help ahead of you, please do not deny them their place in line.
3) For those of you that think it's funny to just say silent when I pick up your phone call, just be glad I can't reach through the phone and strangle you.
4) If you call to ask a "quick" question or set up an appointment, I expect you to be brief. My assumption - and silly me for thinking this - is that if you don't have time to come down to the clinic to do so, then you must have other things to get to. That said, I DO NOT want nor have time to hear your entire life story, or the entire life story of your pet. Yes, Fifi having some blood in her stool is important, but her sticking her tongue out of her mouth for fourteen years is not. I have better things to do than sit at my desk on the phone with you trying to get you to quit talking and hang up politely while a line forms of clients waiting to be helped. Yes, I understand you love your pet and you think their quirks are cute, however I am being paid to help people and not to listen to stories of every pet you've had being compared to the one you have now. Phone calls to businesses are to be brief if they're not a phone conference, please keep this in mind so I don't feel the need to throw the telephone across the lobby.
5) For this one I have to ask: Why, in God's name, would you spend thirty minutes telling me your life story at the front desk, knowing full well that people are waiting to be helped and you're stopping them, only to point at the phone I'm trying to answer without being rude and say, "You should probably get that." To this I have to say: No sh*t, Sherlock! This is my top pet peeve of clients. There are no words to describe how effing rude this is. Not only are you blocking my clients from getting the assistance they're there for, but you're also preventing me from answering the phone and then telling me how to do my job. Argh!
6) To the clients that call to check on their pet every twenty minutes, when I say we will call you when we're done, I mean it. I don't lie and say that just to appease you, so please have some restraint and faith that we will keep you informed. If you're really that nervous, then please accept my offer to come visit your pet. If you decline, then you're likely to end up with me being aggravated and somewhat more rude with each call.
7) My last pet peeve with phone manners is people that don't know what they're calling for, spell it really fast, and do a lot of, "Uuuuuuuuhhhhhhhhhhmmmmmmmmm, lemme see here..." Please know what you're calling for when you phone your vet clinic. By not knowing you waste our and your time, especially when you're spelling something very fast and we have to ask you several times to repeat it. This is extremely frustrating.
For those of you that made it through this whole thing, we appreciate your cooperation and kindness in adjusting your phone manners to not do this to your local vet clinic employee. We do our best to be efficient, polite, and get things done in a timely manner. The behaviors listed above are time consuming and prevent the staff from doing their jobs, making them look like unintelligent morons when they are, in fact, very intelligent people. Thank you kindly for your respect towards us!
Thursday, July 21, 2011
Human Obedience Is Recommended
To all the pet owners out there, I would just like to say that your cooperation, understanding, liberal use of manners, and - above all - honesty is well appreciated by your veterinarian's staff. This is specifically to two women and one man (separate clients) that were extremely rude when coming in.
To Ms. Headup Herbutt:
I apologize that your only transaction was for a euthanasia in 2007, and that we inactivate all files of clients that haven't been seen in over three years. While I was trying to be considerate and keep you informed of my findings in our system and kindly explain why it was taking me so long - you see, I had to make you a new file because yours was up in the attic and I didn't want you to wait for four hours while I hunted for it - you proceeded to ream me out because it is obviously my fault that you were, in fact, NOT seen in 2009. I so greatly appreciated you calling me a moron in front of eight other clients, though I have to say that my favorite part of dealing with you was the look on your face when I politely asked you to sit down and that I would help you when you could be a civilized adult. I understand that you had an appointment with us, however the grooms and doggy day cares I was checking out were regular clients that appreciate the services we provide. No, I do not want to see your check book register from 2009 that clearly states you went to the clinic across town with a similar name that is commonly confused with us, but I thank you for sharing. I promise to you that the next time you come in and I am playing receptionist, you will by God treat me with some respect or you will get no services. Oh, I can't do that, you say? Just ask my boss that owns the clinic, and if you have a problem with it, he will be more than glad to show you the door. We have other clients that appreciate and respect us for the work we do, we do not need to tolerate your insolence and flat out assholery for a few bucks.
To Ms. Nocash Poorliar:
I would just like to say that we were kind enough to see your HBC (hit by car) dog with minimal notice from you, and that lying to us is a poor way to repay our kindness. When you came in, I greeted you with a smile and honesty about our policies, to which you replied that Dr. Husband had approved a payment agreement with you because you are on disability. It is not uncommon for him to do so, however both he and I were confused and very displeased to learn that you had lied to us about that. After your dog's fracture repair surgery to fix her pelvis when it would have been cheaper for you to put her down - and probably better for her in the long run considering these circumstances - you signed a payment agreement with the understanding that you would pay X amount the following business day. X amount was never paid, yet you decided to come in for a recheck - that you, again, didn't pay one red cent for - and told our LVT (licensed vet tech) that Dr. Husband had approved you to not pay anything until the first of August. Apparently you assumed that we don't communicate with each other, as I was on the phone at the time with another client. You then left, only for me to call you twenty minutes later to call you out on your backhanded scheme to reward out generosity. Let me just say that I hope we take legal action against you for that kind of nonsense. It's not my fault you are on disability - which, by the way, I did not notice anything wrong with you that you couldn't most likely at least work from home - have four kids, and decided that getting a dog - which, SURPRISE! costs money - was a good idea. Please do not make excuses and lie to me about your bad decisions and expect me to have sympathy. Oh, I was rude to you on the phone the last time we had a chat? You want me to be polite and stop bugging you about payment? Pay your bill, and then there will be no more problems. Many thanks.
To Mr. Fillmy Petsrx:
I'm unsure as to why you were so rude to our new receptionist today. I understand that your pet is on Cureall antibiotic, and that you need a refill, however you didn't seem to understand that we couldn't fill it for you. This was not because we didn't want to, but because you had gotten Cureall prescribed by another veterinarian. Now, as my poor coworker - that you so rudely hung up on three separate times - tried to explain to you, this is a legal issue. In order to fill a prescription for you, it must be from one of OUR clinic vets, and one of OUR clinic vets must see the pet for the condition that you need Cureall for. I understand that an exam costs you money, and that you think that we're trying to suck you dry; however, this is not a, "Gimme all your money," situation. The law states that if you want US to fill an prescription, the medication MUST be prescribed by the vet clinic filling it and the pet MUST have been seen by that vet clinic for THAT condition. We are a veterinary hospital, not a dispensery or pharmacy, though we have one. I'm unsure why that is so difficult to understand, however please do not take your frustration out on the staff of the clinic. If you have a problem with that particular law, please write your congressman. We thank you in advance for you cooperation, patience, understanding, and above all your apology to my coworker.
To Ms. Headup Herbutt:
I apologize that your only transaction was for a euthanasia in 2007, and that we inactivate all files of clients that haven't been seen in over three years. While I was trying to be considerate and keep you informed of my findings in our system and kindly explain why it was taking me so long - you see, I had to make you a new file because yours was up in the attic and I didn't want you to wait for four hours while I hunted for it - you proceeded to ream me out because it is obviously my fault that you were, in fact, NOT seen in 2009. I so greatly appreciated you calling me a moron in front of eight other clients, though I have to say that my favorite part of dealing with you was the look on your face when I politely asked you to sit down and that I would help you when you could be a civilized adult. I understand that you had an appointment with us, however the grooms and doggy day cares I was checking out were regular clients that appreciate the services we provide. No, I do not want to see your check book register from 2009 that clearly states you went to the clinic across town with a similar name that is commonly confused with us, but I thank you for sharing. I promise to you that the next time you come in and I am playing receptionist, you will by God treat me with some respect or you will get no services. Oh, I can't do that, you say? Just ask my boss that owns the clinic, and if you have a problem with it, he will be more than glad to show you the door. We have other clients that appreciate and respect us for the work we do, we do not need to tolerate your insolence and flat out assholery for a few bucks.
To Ms. Nocash Poorliar:
I would just like to say that we were kind enough to see your HBC (hit by car) dog with minimal notice from you, and that lying to us is a poor way to repay our kindness. When you came in, I greeted you with a smile and honesty about our policies, to which you replied that Dr. Husband had approved a payment agreement with you because you are on disability. It is not uncommon for him to do so, however both he and I were confused and very displeased to learn that you had lied to us about that. After your dog's fracture repair surgery to fix her pelvis when it would have been cheaper for you to put her down - and probably better for her in the long run considering these circumstances - you signed a payment agreement with the understanding that you would pay X amount the following business day. X amount was never paid, yet you decided to come in for a recheck - that you, again, didn't pay one red cent for - and told our LVT (licensed vet tech) that Dr. Husband had approved you to not pay anything until the first of August. Apparently you assumed that we don't communicate with each other, as I was on the phone at the time with another client. You then left, only for me to call you twenty minutes later to call you out on your backhanded scheme to reward out generosity. Let me just say that I hope we take legal action against you for that kind of nonsense. It's not my fault you are on disability - which, by the way, I did not notice anything wrong with you that you couldn't most likely at least work from home - have four kids, and decided that getting a dog - which, SURPRISE! costs money - was a good idea. Please do not make excuses and lie to me about your bad decisions and expect me to have sympathy. Oh, I was rude to you on the phone the last time we had a chat? You want me to be polite and stop bugging you about payment? Pay your bill, and then there will be no more problems. Many thanks.
To Mr. Fillmy Petsrx:
I'm unsure as to why you were so rude to our new receptionist today. I understand that your pet is on Cureall antibiotic, and that you need a refill, however you didn't seem to understand that we couldn't fill it for you. This was not because we didn't want to, but because you had gotten Cureall prescribed by another veterinarian. Now, as my poor coworker - that you so rudely hung up on three separate times - tried to explain to you, this is a legal issue. In order to fill a prescription for you, it must be from one of OUR clinic vets, and one of OUR clinic vets must see the pet for the condition that you need Cureall for. I understand that an exam costs you money, and that you think that we're trying to suck you dry; however, this is not a, "Gimme all your money," situation. The law states that if you want US to fill an prescription, the medication MUST be prescribed by the vet clinic filling it and the pet MUST have been seen by that vet clinic for THAT condition. We are a veterinary hospital, not a dispensery or pharmacy, though we have one. I'm unsure why that is so difficult to understand, however please do not take your frustration out on the staff of the clinic. If you have a problem with that particular law, please write your congressman. We thank you in advance for you cooperation, patience, understanding, and above all your apology to my coworker.
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